Hiring Support Whenever and However You Need It

Real People, Real Support

We offer our system as Software as a Service (SaaS), yet we like to think of it as “software with service.” With every engagement, you will have access to a dedicated account manager who is available to help with any question, so you can focus on improving your hiring processes.

How Do You Want to be Helped?

You can submit an electronic support ticket to us 24x7, and we’ll get back to you as quickly as possible. You can also pick up the phone and call a U.S.-based customer service rep, and not be routed through 14 frustrating automated phone prompts.

Help Yourself

We’ve got a robust, searchable knowledge base that is integrated with your hiring system. You can run real time searches, find suggestions, and submit new ideas for the system. And if you’re looking for something that isn’t there, let us know (and don’t be shy!). We value your feedback and are always looking for ways to make Hyrell better.