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Jean-Ann Taylor has been a FASTSIGNS franchise owner and operator for 20 years. Her four centers, staffed by 35 employees, provide the Dallas metro area with banners, building signs, vehicle graphics, and signs for walls, windows, doors, and floors. Hiring and Recruiting ChallengesWhen one of Taylor’s franchise locations needed to hire a new employee, the job would fall to her to post the job description on internet job sites and cull through the resumes submitted by applicants. Being a business that often employs college students and younger workers, regular turnover meant each center would hire at least two new employees annually, if not more.gns for walls, windows, doors, and floors |
Taylor says hiring for certain positions, like sales or customer service, is especially challenging. Placing an ad for a customer service representative might bring in 300 resumes, most of which were from people with telemarketing backgrounds. Because Taylor spent her days focused on daily business operations, she would spend her nights manually sifting through the stack of resumes to find qualified candidates before she could pass them on to store managers to interview.
“You had to know who was relevant and who wasn’t. That’s very time consuming,” Taylor says of reviewing resumes prior to using Hyrell.
Hyrell initially caught Taylor’s attention about five years ago at a FASTSIGNS annual convention. She took the opportunity to learn more about how the applicant tracking system could help her with franchise hiring.
“Going from doing it on our own to Hyrell was a no-brainer,” Taylor says. She found that Hyrell is not only less expensive than the individual career board postings Taylor was doing before, it automatically identifies qualified applicants for the positon. Where she once had to review 300 resumes, she now has to review only 30, which is a big time savings for the owner-operator.
It’s not just the product that impresses Taylor; she appreciates the efficient customer service and support that’s there when she needs it. “Hyrell offers great customer service and a product that brings value to the business; not just monetarily, but in time savings,” Taylor says.
Taylor recently switched to Hyrell’s All Access Subscription model, which allows her to pay a monthly fee, rather than a per post fee. The new model saves her business money while giving her access to the same great features she had with the Pay Per Post solution.
She is also able to create multiple accounts and restrict what each user can see, so that managers can access only postings and applicants for their franchise location. She still sees activity for all four of her franchises, but she likes that she can push the key hiring responsibilities to the managers and employees in each center.
The flexible Hyrell franchise subscription model provides FASTSIGNS franchises with an Applicant Tracking System that saves both time and money finding the right employees for the business.