Most franchisees and small business owners struggle to find customer service representatives that can help their organization grow. In the past we’ve shared general hiring tips on how to hire your next employee, but we know that finding a CSR is a unique hiring process. Always remember, CSRs are the face of your business. You need to find savvy individuals who can build a strong rapport with your customers so that they remain loyal to your company for years to come.

Since so much of your organizational success depends on finding the right people for your customer support team, we’ve picked out the top qualities to look for in your next CSR.

Check out our latest SlideShare: The Anatomy of an AWESOME Customer Service Rep: