Recruiting & Hiring Blog for HR Professionals

Feature Friday: Hyrell Support & Resources Center

Posted by Jessica Palmeri September 27, 2013

Once upon a time, if you bought a new software product, you would flip through a printed user manual that came in the product box and struggle to learn your new system. The manuals were often printed on cheap paper, the font was tiny and hard to read, and the overall process was tedious and taxing. 

Today, software is purchased through the cloud, and traditionally printed user manuals are a thing of the past. 

At Hyrell, we want to offer our users the same type of step-by-step information, in a much more user friendly format. To do this we’ve created the Hyrell Support & Resources Center – and online community where Hyrell team members can connect with Hyrell customers to share best practices, provide system support, and offer documentation and help articles that are easy to read and simple to understand. 

We’ve divided our Resource Center into four main sections, to help users quickly find any information that they are looking for: 

 

Section 1: Documentation and Help Articles 

The Documentation and Help Articles section is the heart and soul of the Hyrell Support & Resources Center. Team Hyrell is committed to providing top-of-the-line support to our clients and this section of the Resources Center is just another example of our dedication to this cause. Our goal is to empower our clients by giving them all of the help and documentation they need to utilize their entire Online Hiring Center. To accomplish this goal, we’ve written over 65 articles that describe, in step-by-step detail, how to use your entire hiring center. Plus, we are constantly expanding this section to add more documentation for our product to further help our clients. 

 

Section 2: Request Support 

If you flip through the product documentation and help articles only to realize that your specific question has not yet been addressed by our team, we provide an additional section so that you can directly reach out to our customer service representatives. The Request Support section allows you to submit a personal ticket to Team Hyrell with a detailed summary of your current problem or question. Once submitted, your ticket goes directly to our support staff so that they can evaluate your request and quickly respond (usually within 24 hours!) 

 

Section 3: Suggest A Feature 

At Hyrell, we love promoting a collaborative work environment and we want to bring our customers into our product design process. We enjoy hearing feedback from our customers. The Suggest A Feature section of the Hyrell Support & Resources Center is designed to allow our customers to share their thoughts and let us know which product enhancements are most important to you and your company.   

 

Section 4: Best Practice Guides

Beyond understanding how to use your Hyrell Online Hiring Center, we want our clients to have additional resources to improve their hiring practices. In this section, you will find best practice guidelines for topics such as advertising jobs on social media and creative ways to increase applicant flow. (If you are seeking more HR best practice information, it’s also good to note that much of the content in this section is also discussed in Hyrell’s Recruiting and Hiring Blog for HR Professionals.) 

 

In addition to these four main sections, we also provide Hyrell announcements and product updates so that our customers can stay up-to-date on all information regarding your Online Hiring Center.  

In conclusion, we encourage our Hyrell users to explore their hiring centers and share their knowledge with the larger Hyrell Community. For more information about Hyrell Support & Resources visit the Hyrell Support & Resources Center today. 

Topics: Applicant Tracking Software, Feature Friday, Hyrell Support

This is disclaimer text. We’ve shared these tips to help educate you on social media employment screenings and considerations for your business — this information should not be construed as legal advice. But if your company chooses to screen applicants on social media or want to explore the topic even further, consult with an attorney for advice related to this screening tactic.

Photo credit: photographer via website

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Jessica Palmeri
Jess specializes in online communications – everything from email marketing to social media networking. She is always up for new adventures and is passionate about art, music, design, and other creative outlets.
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